Amacom

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE
Free shipping
Save 10%
By Paul Falcone
In stock
1,54600 1,40000
Paul Falcone (www.PaulFalconeHR.com) is a human resources executive in Los Angeles and has held senior-level positions with Nickelodeon, Paramount Pictures, and City of Hope. He has extensive experience in entertainment, healthcare/biotech, and financial services, including in international, nonprofit, and union environments. Paul is the author of numerous bestselling AMACOM and Society of Human Resource Management (SHRM) books, and several of his books have been ranked as Amazon #1 bestsellers in their respective disciplines. He is also a long-term contributor to HR Magazine, a top-rated presenter at the SHRM national conference, and an adjunct faculty member in UCLA Extension's School of Business and Management.
AuthorPaul Falcone BindingPaperback
THE TIME TRAP
Free shipping
Save 21%
By Alec Mackenzie
In stock
1,56717 1,25373
From the hands-down authority on time management techniques, here is a completely updated edition of the national bestseller. "The Time Trap" is filled with smart tactics, hard-hitting interviews, and handy time management tools to help you squeeze the optimal efficiency--and satisfaction-- out of your workday. Plus, you'll discover practical solutions for pinpointing and combatting the Top Twenty Time Wasters!
AuthorAlec Mackenzie BindingPaperback
75 WAYS FOR MANAGERS TO HIRE DEVELOP & KEEP GREAT EMPLOYEES
Free shipping
Save 29%
By Paul Falcone
In stock
1,81527 1,29591
Products and services will change with demand, but one thing that will always be required for a company's success is having the right people working hard for you. As a manager, are you cultivating this vital resource? Is there more you could be doing? In this accessible and practical playbook, HR expert and author Paul Falcone helps take the guesswork out of this crucial element for success, showing managers how to:* Identify the best and brightest talent* Hire for organizational compatibility* Address uncomfortable workplace situations* Create an environment that motivates* Retain restless top performers* Delegate in a way that develops your staff* And much more!Every HR executive has a laundry list of things they wish managers knew--best practices that would enable the entire organization to operate more effectively. Falcone's book 75 Ways for Managers to Hire, Develop, and Keep Great Employees has encapsulated all of this for you in a single indispensable resource!
AuthorPaul Falcone BindingPaperback
Free shipping
By Kristin J. Anderson,Ron Zemke
On backorder
1,56717
RON ZEMKE (Minneapolis, MN) is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off Series and Service America! KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of three other Knock Your Socks Off books, and author of Great Customer Service on the Telephone (Amacom)
AuthorKristin J. Anderson,Ron Zemke BindingPaperback
Free shipping
Save 5%
By John Clark
In stock
2,48100 2,37101
Simple, concise, and totally up-to-date, The International Dictionary of Banking and Finance lists literally thousands of key words, terms, acronyms, and proper names which bankers, financial managers, students, and business owners use every day. Covering investments, finance, commercial and mortgage banking, exporting, business structure, and a host of other broad business categories, the dictionary is a complete reference work unto itself.
AuthorJohn Clark BindingPaperback
Free shipping
Save 25%
By Campbell G Michael
In stock
2,06337 1,55890
Senior managers speak the language of strategy. Project managers use the language of tasks and activities. While they rely on each other to achieve their goals, this core incompatibly can lead to communication breakdowns and project setbacks. Succeeding with Senior Management explains how to bridge the gap and engage the upper ranks. By establishing relationships early on, understanding executives, and keeping them involved, project managers win the support they need—especially critical when problems arise. This one-of-a-kind communications guide explains how to: Navigate the company’s political waters Link the project to the business Develop a case for change with an executive sponsor Use the right listening style Provide options and recommendations for major decisions Involve the sponsor in resolving cross-functional problems And more
AuthorCampbell G Michael BindingPaperback
Free shipping
Save 11%
By Falcone
In stock
1,48447 1,33561
"Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response - and the result can be a disastrous hiring decision. Now there's a quick way to find out what really makes a candidate tick. Presented in a handy question-and-answer format, this new book supplies 96 probing interview questions, plus helpful tips on interpreting the responses. It details how to: elicit spontaneous, truthful responses; watch out for red flags that predict subpar performance; solicit meaningful information from reference checking; and hire people that best fit the organization's needs. With questions covering 17 topics and all types of job openings, the book serves as both a ready reference for managers and a refresher course for seasoned human resources personnel." Paul Falcone is Vice President of Employee Relations at Time Warner Cable in Los Angeles and was formerly Vice President of Human Resources at Nickelodeon. He is the author of 2600 Phrases for Effective Performance Reviews, 101 Sample Write-Ups for Documenting Employee Performance Problems, and 96 Great Interview Questions to Ask Before You Hire. He lives in Valencia, California.
AuthorFalcone BindingPaperback
Free shipping
By Reilly Edward T
In stock
1,66300
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA has assembled the most critical, “must-have” skills for managers and leaders in one handy volume. AMA Business Boot Camp paves the way for readers to: • Motivate, increase morale, and enhance productivity • Manage organizational change • Improve their ability to communicate and influence others • Screen, evaluate, and select corporate strategies • Conduct effective performance reviews • Protect themselves against the pitfalls of intra-organizational politics • And much more Covering everything from management and leadership to project management and strategy, this one-of-kind reference serves as a crash course in the fundamentals required for lasting success.
AuthorReilly Edward T BindingHardcover
Free shipping
Save 11%
By Kotler Philip
In stock
1,18300 1,06400
Over the years, world-renowned marketing guru Philip Kotler has been asked thousands of questions by clients, students, business audiences, and journalists. Now in one quick reference, Kotler provides answers to some of the toughest ones, revealing his philosophies on marketing topics including strategy, product, price, place, promotion, marketing research and planning, direct marketing, small business marketing, and more. According to Kotler offers his insightful, thought-provoking answers to questions such as: - What effects are dynamics like globalization, hyper competition, and the Internet having on marketing? - What skills do marketing managers need to be successful? - What marketing strategies make sense during a recession? - What are holistic marketing and reverse marketing? - How can a local brand be turned into a global brand? - What signs might indicate a need for a change in strategy? - What does the marketing department of the future look like? Kotler expounds on these and many other questions in this fascinating, landmark book no marketing professional should be without. Philip Kotler is one of the world’s foremost experts on the strategic practice of marketing, voted the first Leader in Marketing Thought by the American Marketing Association. The S.C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management of Northwestern University, he is the author of many influential books, including Marketing Management and Kotler on Marketing. He lives in Evanston, Illinois.
AuthorKotler Philip BindingPaperback
Free shipping
Save 26%
By Paul C.Dinsmore , Jeannette Cabanis-Brewin
In stock
6,61187 4,95787
Projects are the life blood of any organization. Revised to reflect the latest changes to  A G uide to the Project Management Body of Knowledge  and the Project Management Professional Exam. the fourth edition of The Ama Handbook of Project Management provides readers with a clear overview of a complex discipline. Covering everything from individual projects to programs and strategic alignment, it addresses: Project initiation and planning Communication and interpersonal skills Scheduling, budgeting and meeting business objectives Managing political and resource issues Implementing a PMO Measuring value and competencies. The book compiles essays and advice from the field's top professionals and features new chapters on stakeholder management, agile project management, program management, project governance, knowledge management, and more. Updated with fresh examples, case studies and solutions to specific project management dilemmas, it remains an essential reference to the critical concepts and theories all project managers must master.
AuthorPaul C.Dinsmore , Jeannette Cabanis-Brewin BindingHardcover
Free shipping
Save 21%
By Renee Evenson
In stock
1,48447 1,18675
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service  offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: Planning and goal setting Effective communication Leadership Preparing for change Continual learning Coaching and development Effective feedback Motivational and problem-solving meetings Conflict resolution Follow-up and staying on top of the game And more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
AuthorRenee Evenson BindingPaperback
Free shipping
Save 26%
By Peter Earnest , Maryann Karinch
In stock
2,06337 1,54649
Acritical figure in America’s Cold War intelligence operations, Peter Earnest knows human nature and how to set priorities to stay true to a mission. With this book, Earnest and bestselling author Maryann Karinch demonstrate how core principles of intelligence apply directly to business strategy. Trust building, loyalty, innovative thinking, using intelligence to support tough decision making, getting the most from human resources all are linchpins of critical business strategy, indispensable to: Vetting, hiring, and training the ideal team Establishing connections with the right people Contingency planning Operating in both friendly and hostile territory Cutting losses at the right time while increasing the overall win ratio With instructive examples from CIA operations and the business world, Business Confidential vividly illustrates the value of the intelligence mindset in today’s unpredictable business landscape.
AuthorPeter Earnest , Maryann Karinch BindingHardcover
Free shipping
Save 11%
By Kotler Philip
In stock
2,15020 1,93435
In one dramatic swoop, the Great Recession exposed flaws in the financial industry and the danger of bubbles. But the subsequent fallout has revealed more structural weaknesses so severe that they threaten our nation’s economic health and the welfare of our democratic society. The problems are immense: a scarcity of well-paid jobs, underemployment, heavy consumer debt, and a scandalous number of children living in poverty. Multinationals and the megawealthy tuck their money into tax havens, while the rest of us the middle class, the mom-and-pop businesses, the strivers grasping for a better life just barely hang on. What happened to the American Dream? Capitalism is not working like it used to, concludes Philip Kotler, a renowned business thinker and classically trained economist. Fourteen interlocked forces are undermining our once exceptional market economy, which now struggles to sustain its roles as the engine of growth and prosperity and as a rudder in turbulent times. Confronting Capitalism  delivers a sweeping assessment of the vulnerabilities in our system. Cutting through the noise the political squabbles, finger pointing, and strident ideologies it carefully analyzes what’s gone wrong. It synthesizes a vast amount of data, analysis, and ideas, considering opposing arguments and identifying the ones that stand up to scrutiny. And it offers dozens of suggestions for fixing problems and buffering weaknesses. From the impact of tax loopholes on income inequality to the corrupting influence of corporate lobbyists on politics, refreshingly clear explanations provide both the big picture and the depth and nuance needed to grasp the issues. The book looks at challenges in the global economy, then focuses its lens at home, including: • How worker well-being has plummeted as the minimum wage fails to meet sustenance levels, while companies rely on taxpayers to shoulder the gap  with ideas for how to raise the minimum wage while minimizing job loss and maintaining global competitiveness • How technology and automation have disrupted industries from music to retail to manufacturing, and threaten the steady demise of more jobs with strategies for expanding opportunities through entrepreneurship, apprenticeship programs, and more training in STEM fields • How the trough-to-peak business cycle intrinsic to capitalist market economies has triggered 33 recessions in the United States from 1857 to today with proposed policies for cooling down over-heated economies and reducing speculation as well as corporate strategies for moderating turbulence  
AuthorKotler Philip BindingHardcover
Free shipping
Save 21%
By 
In stock
3,72150 2,97720
Topics include: introduction to currency futures, how futures function in a risk management system, and trading currency futures, including specific strategies and applications.
AuthorBrian Coyle BindingPaperback
Free shipping
By Curtin Steve
In stock
1,19400
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority?to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction?and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
AuthorCurtin Steve BindingPaperback
Free shipping
Save 26%
By Becky Feola
In stock
1,56717 1,17434
Your elderly father’s memory is failing fast. Your increasingly frail mother just took another fall. Whatever the situation,  The Eldercare Consultant  can provide the knowledge, support, and encouragement you seek. Weaving together real-life stories with the essential information needed to make the best decisions, this compassionate and practical guide helps you: Spot warning signs of physical and mental decline Recognize when a loved one needs assistance Determine the level of care needed Evaluate the options - family caregiver, home health care, palliative care, senior housing, assisted livingfacilities - and select the right one Discuss the issue with your loved one Understand and manage the costs of care Make the adjustment as smooth as possible Avoid caregiver burnout Author and eldercare expert Becky Feola knows first-hand that caring for someone who is no longer in complete control is hard...and the decision to seek outside help is one fraught with emotion. Her book helps cut the confusion, and turn an undeniably difficult transition into a journey of hope and love.
AuthorBecky Feola BindingPaperback
Free shipping
By Anthony Mersino
On backorder
1,64987
In order to run projects successfully, project managers need to master more than the requisite technical knowledge. The more complex the project, the more significant their interpersonal skills become to achieving a successful outcome. Without the people skills necessary to lead effectively, even the most carefully orchestrated project can quickly fall apart. Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to: Set the tone and direction for the project Communicate more effectively Improve listening skills Create a positive work environment Motivate, coach, and mentor team members Productively handle stress, criticism, and blame And more. Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.
AuthorAnthony Mersino BindingPaperback
Free shipping
Save 26%
By Shari Olefson
In stock
2,15020 1,61182
The real estate crash and near collapse of the financial sector had profound and rippling effects across the country: 11 million homes are underwater, 12 million people are unemployed, 43 million have poor credit scores, trillions of dollars have disappeared from retirement accounts. It’s a battered landscape where even the pillars of long-term financial health your home, your IRA, the promise of social security seem like relics from a distant past. While federal bailouts saved banks and other industries, many people are unaware that assistance is here for everyone. The sweeping Dodd Frank Wall Street Reform and Consumer Protection Act of 2011, as well as a multitude of other new laws and regulations, are packed with provisions for helping people get back on their feet financially and securing their long-term prosperity. Financial Fresh Start will show you how. Written in accessible language by an expert in real estate, law, and finance, Financial Fresh Start helps you make sense of the new economic realities of the bubble, bailout, and Great Recession, and delivers a five-step action plan for making your own fresh start: (1) adapt your banking and borrowing (2) fix your credit and debt (3) protect your savings, investments, and retire-ment (4) decide if home ownership is right for you (5) earn more, spend less. You’ll learn specific tips for correcting missteps, avoiding common blunders, and practicing sound strategies, including.
AuthorShari Olefson BindingHardcover
Free shipping
By Vonda Wright,Ruth Winter
On backorder
1,56717
As we age, our bodies change - but that doesn’t have to impact our fitness level. We may not be teenagers anymore, but if we exercise smarter, we can remain youthful, energetic, and strong. Dr. Vonda Wright is the creator of a unique exercise program tailored to the needs of mature athletes. In Fitness After 40, you will learn how to: Understand your body, and approach exercise in a new way Maximize your fitness while minimizing injury Gain flexibility Benefit from aerobic exercise Build strength through resistance training Improve balance Now in its second edition, the book includes targeted “20 Minutes to Burn” workouts, a 6-week total-body plan, and new information on nutrition, injury prevention, joint preservation, the mind/body connection, and more. Whatever your age or activity level, Fitness After 40 will get you motivated, get you moving and feeling better than ever.
AuthorVonda Wright,Ruth Winter BindingPaperback
Free shipping
By Heagney Joseph
In stock
1,19400
.".a great resource for helping a project manager or other team member to learn new tools and techniques or refresh their knowledge. "--PM World Journal A project management bestseller--revised and better than ever. Boasting sales of more than 200,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline. But much has changed in recent years. Fully updated in accordance with the latest version of the Project Management Body of Knowledge (PMBOK(R)), the fifth edition of this classic text remains the perfect introduction to the subject, showing readers how to: Clarify project goals and objectives - Develop a work breakdown structure - Create a project risk plan - Produce a realistic schedule - Manage change requests - Control and evaluate progress at every stage - Lead the project team The book contains new information and expanded coverage on topics including estimating; stakeholder management; procurement management; creating a communication plan; project closure; requirements for PMP certification; and much more. Chock full of tools, techniques, examples, and instructive exercises, this up-to-the-minute guide will help you plan and execute projects on time, on budget--and with maximum efficiency.
AuthorHeagney Joseph BindingPaperback
Show another 20 products
Product filters
Bookzone
    Show all (55)