MANAGING KNOCK YOUR SOCKS OFF SERVICE

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By Bell Chip R
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"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM). CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."
AuthorBell Chip R BindingPaperback
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