Delivering Knock Your Socks Off Service

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By Kristin J. Anderson,Ron Zemke
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RON ZEMKE (Minneapolis, MN) is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off Series and Service America! KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of three other Knock Your Socks Off books, and author of Great Customer Service on the Telephone (Amacom)
AuthorKristin J. Anderson,Ron Zemke BindingPaperback
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