"The upside down pyramid is particularly important in customer facing organizations ... a good read for any leader." -Jim Estill, Partner at CanRock Ventures, owner of CEO Blog, Time Leadership Globalization and hyper-connectivity are significantly affecting the way all organizations are led, requiring a shift in both leadership approaches and the organization's context/culture. Leadership attributes and behaviors must move from a concentration on what I need to do to what WE must do, if the organization is to succeed. Leaders need to focus on ensuring that within the organization, there is a high degree of engagement. Flat organization structures, operating without command and control hierarchies, will be better able to respond effectively to this new complex, fast-paced, global environment. Through discussions with industry leaders and drawing on her years of consulting and coaching experience, Marilyn Jacobson covers the necessary tools needed in both leadership approach and organization culture to make these adjustments. Jacobson provides examples of positive organizational changes leaders can make to tackle future challenges, highlighting engagement and adaptability as keys to success in this complex, fast-paced, global environment.
Marilyn Jacobson has had a wide-ranging career in two complementary sectors: Academia and Management Consulting. As a PhD. from Northwestern University, she has taught in the MBA programs at the University of Illinois at Chicago and Loyola University. Over two decades, she consulted with hospitals, retail, manufacturing, and service, financial, legal and academic organizations as well as government agencies in the U.S. and the Republic of Indonesia. Clients include Linens 'N Things, GE Capital Rail AT&T Solutions, MacNeal Hospital, Encyclopedia Britannica and the New York State Commission on Education, to name but a few. Her engagements spanned several years and she was able to learn what works and is beneficial to achieve organizational goals. The primary insight gained is that people are the only the sustainable competitive advantage and an engaged workforce is the only plausible way to win in a global marketplace.
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